Unpaid net shortages
Every -SC, -SCR and -DSC line netted against payments per PO and ASIN, across every remittance month. Claims still inside Amazon’s 35-day auto-match period are held back, so you never dispute what Amazon is about to pay.
Amazon Vendor Central (1P) · Shortage and chargeback recovery
Find the cash Amazon still owes your 1P accounts, before the claims expire.
Orsaldo reconciles three standard Vendor Central exports (purchase orders, shipments and remittances) line by line, finds unpaid shortages and invalid chargebacks, and packages the evidence to dispute them. It starts with a free, totals-only summary within 24 hours. No logins, no API setup.
- No Vendor Central logins
- Totals-only summary within 24 hours
- Every dollar traced to your own export rows
- Performance fees only on credits Amazon pays
Why the money goes missing
A deduction that is never disputed stays with Amazon.
Amazon deducts first and pays back only what you prove. Getting the cash back takes a line-by-line reconciliation and evidence filed before the dispute window closes.
Shortage claims
When Amazon records fewer units than you invoiced, it deducts the difference as a shortage claim (-SC). Master cartons scanned as single units and fulfillment-center miscounts are common causes.
Chargebacks
On-time and ASN chargebacks can land on shipments that arrived inside the delivery window.
Spread across months
Payments, reversals (-SCR) and Disaster Recovery Claims (-DSC) post in different remittance months, so the net shortage on a PO line is hard to see, while the windows keep closing: two years for shortages, 30 days for chargebacks.*
* Dispute windows as reported for Amazon US Vendor Central in 2025–2026. Confirm the current terms in Vendor Central.
What the reconciliation finds
Three kinds of claims, each with the evidence to file it.
Case-pack receiving errors
Cases received and paid as single units, proven with the carton math, plus the ASINs whose case-pack setup needs fixing so the error stops coming back.
Invalid on-time chargebacks
Chargebacks on shipments delivered on or before the end of the delivery window, flagged while the 30-day dispute window is still open.
Ready to file. Each claim carries its PO, ASIN, invoice trail, freight terms and the proof Amazon expects: a signed pickup BOL for Collect freight, or a carrier-signed POD plus BOL for Prepaid.
Deterministic by design. The same exports always produce the same figures, and every number traces back to the export rows it came from.
How the free summary works
Three exports in. A totals-only summary out within 24 hours.
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Send three exports
A coordinator downloads 12–24 months of remittances, purchase orders and shipments from Vendor Central as raw CSV or XLSX, without re-saving them in Excel (it strips leading zeros from PO and invoice numbers). The Brand Name, Vendor Code and Product Title columns can be deleted; every other column is needed.
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Agree two terms
Both sides keep the files and the results confidential, and your files are deleted within 30 days if we don’t start working together. The free review returns totals only.
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Get your totals in 24 hours
A confidential summary of claimable cash and claim count, urgent claims close to expiry, and the 35-day cooling pipeline. Totals only: no PO, ASIN or invoice line items.
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Decide, with no obligation
If you start, you get the claim-level ledger ranked by value, warehouse document requests and ready-to-file dispute packets, released in weekly waves with urgent claims first, plus a monthly Verified Recovery Statement that the fee is billed on.
Our bar: if the summary doesn’t find at least $25,000 in claimable cash, not counting Disaster Recovery Claim (-DSC) deductions, we part ways with no obligation.
For agencies
A recovery service for your 1P clients, delivered under your brand.
Add shortage and chargeback recovery to your Vendor Central services without hiring specialists, and keep the credit for the cash you bring back.
Founding-partner terms for the first three agencies, until March 31, 2027.
- Your brand, not ours. Summaries, claim ledgers, dispute packets and recovery statements carry no Orsaldo name.
- No conflict. We contact your clients only when you ask, sell them nothing else, and never pitch your designated brands, during our agreement or for 12 months after it.
- A number in 24 hours. Three exports in, a totals-only summary out: a concrete opener for any 1P client conversation.
- A second opinion that proves itself. Clients already use a recovery firm or file in-house? Run the free summary anyway: open claims it finds are the strongest proof.
- Proof your clients can check. Every claim traces to rows in their own exports, and performance fees apply only to credits that appear on Amazon’s remittances.
- Resell or refer. Offer it under your name, or introduce a brand and earn a share of our fees for its first 12 months.
- Filing your way. We build the packets for your coordinator, or file and follow up through a Vendor Central login your client creates, controls and can remove at any time.
- Founder attention. Same-day answers, and fixes for unusual exports.
For brands
Recover what Amazon owes your Vendor Central account.
For 1P vendors doing $10M or more a year on Amazon.
- See it before you commit. A free, totals-only summary of your own exports within 24 hours.
- Pay from recovered cash. A share of the shortage and chargeback credits Amazon pays back, verified against your remittance exports. No monthly fee.
- Filing included. We file the disputes in Vendor Central through a login you create and control, or your team files them from ready-made packets.
- Evidence you can check. Every claim traces line by line to your own export rows.
- Already work with an Amazon agency? We work through agencies too, and we never compete with them for their clients. Ask your agency about Orsaldo.
See the output before you send anything.
Ask for the 4-tab sample workbook from our synthetic benchmark: a 1,000-line test ledger with $10.29M of audited volume, in which the engine isolated $142,500 in actionable net claims, including $31,400 close to expiry. Synthetic data, not a client result.
Questions
What agencies and brands ask first
Do you need our Vendor Central login?
No. The free summary and the dispute packets need only the three exports. A login is used only if you choose our filing service: you create the user, you control it, and you can remove it at any time.
What is in the exports? Any personal data?
Purchase orders, shipments and remittances hold commercial data such as PO numbers, ASINs, quantities, invoice and BOL numbers. They hold no consumer personal data, and you can delete the Brand Name, Vendor Code and Product Title columns before sending.
How are recoveries and fees verified?
Only on cash Amazon pays back after the audit. We compare a later remittance export with the audited one and count -SCR reversals, catch-up payments and chargeback reversals on the audited claims, net of any new deductions and capped at each claim. A one-page Verified Recovery Statement lists every claim, and nothing is charged on claims Amazon auto-matched during its 35-day period.
Our clients already use a recovery tool.
Most recovery tools are built for 3P Seller Central reimbursements. Vendor Central is a different ledger: -SC / -SCR / -DSC netting per PO line, case-pack receiving errors, and on-time and ASN chargebacks with their own 30-day window. Orsaldo runs alongside any 3P tool, and the free summary is a quick second opinion on any 1P recovery service.
Which marketplaces do you cover?
Amazon.com (US) Vendor Central accounts first. UK and EU accounts can be reviewed once their filing windows are confirmed in that marketplace’s Vendor Central.
Who qualifies?
Agencies that manage Amazon 1P Vendor Central accounts, and 1P brands doing $10M or more a year on Amazon. The free summary gives the real number for one account before anyone commits.
Talk to the founder
Start with one account and a free summary.
Orsaldo is built and run by Louis Chan, who wrote the reconciliation engine. You deal with him directly, from the first summary to the last recovered credit.
Privacy
Privacy and our business emails
Last updated 15 November 2026
Who we are
Orsaldo is operated by Louis Chan, the data controller for the information described in this notice. Contact: louischan@orsaldo.com.
Our business emails
We send a small number of commercial emails about Orsaldo’s recovery service to people at Amazon agencies and 1P vendors, at their business email addresses. Every email carries our postal address and an opt-out: reply “pass” and we won’t contact you again. We do not cold-email contacts in Canada without their consent, and in the UK we email only companies and LLPs.
What we hold and where it comes from
Business contact details: your name, job title, company, work email, company website and the link to your public professional profile, taken from public business sources such as company websites, LinkedIn, the Amazon Ads Partner Directory, Clutch and job postings. If your business email address isn’t published, we may work it out from your company’s usual email format and check it with an email-verification service before we write to you. We also keep a record of the emails we sent you and your replies.
Why we use it
To contact you about our services and keep track of replies, based on our legitimate interest in offering a business service to businesses it is relevant to. You can object at any time, and we will stop.
Files you send us
Exports sent for a free summary hold commercial data only. They are used only to prepare that summary, kept confidential, processed on our own computer, never loaded into third-party analysis tools, and deleted within 30 days if we don’t start working together.
Who else sees it
We do not sell or rent data. Our email and file storage run on Google Workspace, this website is hosted by Netlify, and we check business email addresses with an email-verification service before we write to them. All three process data for us as service providers, so it may be stored on their servers outside your country.
How long we keep it
Outreach records are deleted 12 months after our last contact unless we work together. If you opt out, we keep only your email address on a do-not-contact list, so that you are not emailed again.
Your rights
You can ask what we hold about you, have it corrected or deleted, or object to our emails, by writing to louischan@orsaldo.com. We reply within one month. If you are in the UK, you can also complain to the Information Commissioner’s Office (ico.org.uk), or if you are in the EU/EEA, to your local data protection authority.
This website
This site is hosted by Netlify, which keeps standard technical server logs (including IP addresses) to run and protect the site. The site sets no cookies and runs no analytics, trackers or third-party scripts.